Accessibility – 9/11 Memorial & Museum

The site offers step‑free routes, elevators, and services to support many access needs. Staff can assist at any point.

Planning Basics

• Elevators link levels inside the museum.
• Seating and lean rails are available in several areas.
• Audio guides and captions support varied needs.
• Outdoor paths around the pools are broad and level.

Ask at entry for the day’s quietest routes and elevator locations.

Wayfinding Notes

• Look for clear signage at corridor junctions.
• Foundation Hall serves as a helpful orientation point.
• Staff can provide maps indicating step‑free paths.

Sensory Pacing

• Take breaks between exhibition zones.
• Use quieter circulation paths when needed.
• Ask staff for the nearest calm area.
• Consider headphones for selective audio in louder spaces.

Visit Flow Suggestions

Bottom line: With a little planning and on‑site help, most routes are comfortably navigable.